Contact Us

We're here to help with questions, feedback, billing, and legal inquiries.

Email Support

General inquiries, feedback, and technical assistance.

aveifaihelp@163.com

Refund & Billing

Subscription refunds are processed by Apple. Visit Apple's report-a-problem page.

reportaproblem.apple.com

Legal Inquiries

Privacy, terms, copyright, and other legal matters.

aveifaihelp@163.com

We typically respond within 1–3 business days.

联系我们

如有疑问、反馈、账单或法律相关事宜,欢迎与我们联系。

邮件支持

一般咨询、反馈与技术协助。

aveifaihelp@163.com

退款与账单

订阅退款由 Apple 处理,请前往 Apple 问题报告页面。

reportaproblem.apple.com

法律咨询

隐私、条款、版权及其他法律事宜。

aveifaihelp@163.com

我们通常会在 1–3 个工作日 内回复。

Privacy Policy

This Policy explains how AVEIF AI collects, uses, and protects your information when you use our mobile application and related services.

We collect only what is necessary to deliver, maintain, and enhance the Service. By using AVEIF AI, you agree to the practices described below.

1. Personal Information We Collect

We collect only the information necessary to deliver, maintain, and enhance the Service.

1.1 AI & Cloud Processing Data

To provide AI-powered features, AVEIF AI may upload media you actively select to our secure cloud servers for processing.

  • What is processed — Only items you actively select are uploaded, and each upload is used strictly to generate the specific AI effect you request.
  • No biometric profiling — We do not build, collect, or store biometric facial templates, raw facial feature vectors, or persistent facial identifiers.
  • No secondary use — Uploaded media is never used for advertising, user profiling, or AI model pre-training without your explicit consent.
  • Immediate deletion — Original images and videos are automatically and permanently deleted from our servers as soon as the generation result is returned; no copy is retained.
  • Proprietary infrastructure — All AI capabilities run on our proprietary models on private infrastructure; content is not forwarded to third-party AI APIs or external cloud models.

1.3 Usage & Device Information

We automatically collect data to ensure app stability and performance. Because AVEIF AI does not require account sign-in, this information is tied only to an anonymous device identifier and does not identify you personally.

  • Device attributes — Unique device identifier (UUID), OS version, device model, and mobile network information.
  • Usage logs — IP address, access logs, and in-app interaction history.

2. How We Use Your Information

We process your information for the following legitimate purposes:

  • Core Functionality — To deliver AI photo and video generation and related editing services.
  • Customer Support — To resolve technical issues and respond to your feedback.
  • Security & Safety — To prevent fraud, abuse, and unauthorized access to our systems.
  • Service Improvement — To analyze usage trends and optimize our proprietary AI models.

3. Device Permissions

AVEIF AI may request the following iOS permissions. You can manage them in your device Settings at any time.

  • Photos — To select and edit media from your library for AI processing.
  • Camera — To capture new content for instant AI processing.
  • Tracking (IDFA) — To provide a more personalized experience, subject to your explicit consent via the system prompt.
  • Notifications — To alert you when your AI generation task is complete.

4. Third-Party Disclosure & Data Transfer

AVEIF AI does not sell your personal information.

  • Service providers — We use trusted partners such as Amazon Web Services (AWS) for secure cloud hosting. They are bound by strict confidentiality agreements.
  • No third-party marketing — We do not share your data with third parties for their independent marketing or advertising.
  • Legal requirements — We may disclose information when required by law, court order, or valid government request.
  • International transfers — Data may be processed on servers outside your country; we ensure transfers meet high security standards and applicable data protection laws.

5. Data Security & Retention

  • Account data — Where applicable, account-related data is retained only while your account remains active.
  • Media minimization — Original media uploaded for AI generation is deleted immediately after processing completes.
  • Encryption — We use industry-standard encryption to protect data in transit during upload and processing.

6. Children's Privacy

AVEIF AI is not intended for children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we discover such data has been collected, we will delete it immediately.

7. Contact

If you have questions about this Privacy Policy, contact us at aveifaihelp@163.com or see our Contact section.

隐私政策

本政策说明 AVEIF AI 在您使用本移动应用及相关服务时如何收集、使用和保护您的信息。

我们仅收集为提供、维护和改进服务所必需的信息。使用 AVEIF AI 即表示您同意本政策所述做法。

1. 我们收集的个人信息

我们仅收集为提供、维护和改进服务所必需的信息。

1.1 AI 与云端处理数据

为提供 AI 功能,AVEIF AI 可能将您主动选择的媒体上传至安全云端服务器进行处理。

  • 处理范围 — 仅上传您主动选择的内容,且每次上传仅用于生成您请求的特定 AI 效果。
  • 无生物识别建档 — 我们不会构建、收集或存储生物识别面部模板、原始面部特征向量或持久面部标识符。
  • 无二次使用 — 未经您明确同意,上传媒体不会用于广告、用户画像或 AI 模型预训练。
  • 即时删除 — 生成结果返回后,原始图片/视频将自动从服务器永久删除,不保留副本。
  • 专有基础设施 — 所有 AI 能力均运行在我们专有模型与私有基础设施上,不会转发至第三方 AI API 或外部云模型。

1.3 使用与设备信息

我们会自动收集数据以确保应用稳定与性能。由于 AVEIF AI 无需账号登录,此类信息仅与匿名设备标识符关联,无法识别您的个人身份。

  • 设备属性 — 唯一设备标识符(UUID)、系统版本、设备型号及移动网络信息。
  • 使用日志 — IP 地址、访问日志及应用内交互记录。

2. 我们如何使用您的信息

我们基于以下合法目的处理您的信息:

  • 核心功能 — 提供 AI 图片/视频生成及相关编辑服务。
  • 客户支持 — 解决技术问题并回复您的反馈。
  • 安全与防护 — 防止欺诈、滥用及未授权访问。
  • 服务改进 — 分析使用趋势并优化专有 AI 模型。

3. 设备权限

AVEIF AI 可能请求以下 iOS 权限,您可随时在系统设置中管理:

  • 照片 — 从相册选择并编辑媒体以进行 AI 处理。
  • 相机 — 拍摄新内容以进行即时 AI 处理。
  • 跟踪 (IDFA) — 在系统明确征得您同意后,用于更个性化的体验。
  • 通知 — 在 AI 生成任务完成时提醒您。

4. 第三方披露与数据传输

AVEIF AI 不会出售您的个人信息。

  • 服务提供商 — 我们使用 AWS 等可信伙伴进行安全云托管,并受严格保密协议约束。
  • 无第三方营销 — 我们不会为第三方独立营销或广告目的共享您的数据。
  • 法律要求 — 在法律、法院命令或有效政府要求下,我们可能披露相关信息。
  • 跨境传输 — 数据可能在您所在国以外的服务器处理;我们确保传输符合高安全标准及适用法律。

5. 数据安全与保留

  • 账户数据 — 如适用,账户相关数据仅在账户活跃期间保留。
  • 媒体最小化 — 用于 AI 生成的原始媒体在处理完成后立即删除。
  • 加密 — 上传与处理过程中采用行业标准加密保护传输中的数据。

6. 儿童隐私

AVEIF AI 不面向 13 岁以下儿童(或您所在司法辖区规定的最低年龄)。我们不会有意收集儿童个人信息;如发现将立即删除。

7. 联系我们

如对本隐私政策有疑问,请发送邮件至 aveifaihelp@163.com,或前往联系我们

Terms of Service

Welcome to AVEIF AI. By downloading or using our app on the Apple App Store, you agree to these Terms of Service.

1. Acceptance of Terms

By accessing or using AVEIF AI, you confirm that you are at least 13 years of age (or the minimum legal age in your jurisdiction) and have the legal capacity to enter this agreement. If you do not agree, do not use the application.

2. Generative AI (AIGC) Provisions

AVEIF AI uses generative artificial intelligence to process photos and videos.

2.1 Input Responsibility

You are solely responsible for any input (photos, videos, or text prompts) you provide. You warrant that you have the right to use such content and that it does not infringe third-party rights.

2.2 Output Nature

Due to the nature of machine learning, AI-generated output may not be unique across users. We do not guarantee the accuracy or appropriateness of any output.

2.3 AI Labeling & Watermarking

In compliance with applicable digital content regulations, AVEIF AI may embed digital watermarks or "AI-Generated" metadata in outputs. Circumventing or removing these identifiers is prohibited.

3. Intellectual Property

  • Your input — You retain ownership of your original input and grant AVEIF AI a worldwide, non-exclusive, royalty-free license to process it solely to provide the service.
  • Generated output — Subject to these Terms and your subscription tier, rights in the output are transferred to you for personal or commercial use as applicable.
  • App assets — All UI/UX, proprietary AI models, filters, templates, and music in the app are owned by the developer and protected by copyright.

4. Apple App Store Subscriptions & Payments

  • Billing — Purchases are processed through your Apple ID. Prices may change with notice.
  • Auto-renewal — Subscriptions renew automatically unless canceled at least 24 hours before the current period ends. Manage subscriptions in Settings → Apple ID → Subscriptions.
  • Refunds — Refund requests must be submitted to Apple Support; we cannot access Apple's payment systems.
  • Compute credits — AI generation may require compute credits that expire at the end of a billing cycle as shown in the app.

5. Prohibited Conduct

You agree not to use AVEIF AI to:

  • Non-consensual imagery — Create realistic portrayals of individuals without their express consent.
  • Illegal content — Generate content involving child exploitation, extreme violence, or hate speech.
  • Reverse engineering — Attempt to extract weights, architecture, or source code of our proprietary AI models.
  • Misleading use — Represent AI-generated content as purely human-captured recordings for fraud or deception.

6. Privacy & Data Security

Data processing is governed by our Privacy Policy. Where possible, on-device processing via Apple Neural Engine is used; cloud processing employs encryption in transit and deletion after task completion.

7. Limitation of Liability

To the maximum extent permitted by law, AVEIF AI shall not be liable for indirect, incidental, or consequential damages arising from use of the service, including inaccuracies in AI output or loss of data.

8. Service Modifications

As AI regulations evolve, we may modify these Terms or app features to remain compliant. Continued use after changes constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by applicable law without regard to conflict-of-law principles, except where mandatory local consumer protections apply in your jurisdiction.

10. Contact

For support or legal inquiries: aveifaihelp@163.com · Contact

服务条款

欢迎使用 AVEIF AI。在 Apple App Store 下载或使用本应用,即表示您同意本服务条款。

1. 条款的接受

使用 AVEIF AI 即表示您确认已年满 13 周岁(或您所在司法辖区的最低法定年龄),并具备订立本协议的法律能力。如不同意,请勿使用本应用。

2. 生成式 AI (AIGC) 条款

AVEIF AI 使用生成式人工智能处理照片与视频。

2.1 输入内容责任

您对提供的任何输入(照片、视频或文字提示)承担全部责任,并保证有权使用该内容且不侵犯第三方权利。

2.2 输出性质

由于机器学习特性,AI 生成内容可能在不同用户间不具唯一性。我们不保证输出的准确性或适当性。

2.3 AI 标识与水印

为遵守数字内容相关法规,AVEIF AI 可能在输出中嵌入数字水印或「AI 生成」元数据。禁止规避或移除这些标识。

3. 知识产权

  • 您的输入 — 您保留原始输入的所有权,并授予 AVEIF AI 全球性、非独占、免版税许可,仅用于提供服务之目的进行处理。
  • 生成内容 — 在遵守本条款及订阅等级的前提下,输出内容的权利按适用情况转让给您供个人或商业使用。
  • 应用资产 — 应用内 UI/UX、专有 AI 模型、滤镜、模板及音乐均归开发者所有并受版权保护。

4. Apple App Store 订阅与付款

  • 计费 — 购买通过 Apple ID 处理,价格变更将另行通知。
  • 自动续订 — 除非在当前周期结束前至少 24 小时取消,否则订阅将自动续订。可在 设置 → Apple ID → 订阅 中管理。
  • 退款 — 退款须向 Apple 支持申请,我们无法访问 Apple 支付系统。
  • 算力积分 — AI 生成可能消耗算力积分,积分可能在账单周期结束时失效,以应用内说明为准。

5. 禁止行为

您不得使用 AVEIF AI:

  • 非自愿影像 — 未经明确同意制作他人的逼真肖像。
  • 违法内容 — 生成涉及儿童剥削、极端暴力或仇恨言论的内容。
  • 逆向工程 — 试图提取专有 AI 模型的权重、架构或源代码。
  • 误导使用 — 将 AI 生成内容冒充纯人工拍摄以进行欺诈或欺骗。

6. 隐私与数据安全

数据处理受我们的隐私政策约束。在可能情况下使用设备端 Neural Engine 处理;云端处理采用传输加密,并在任务完成后删除数据。

7. 责任限制

在法律允许的最大范围内,AVEIF AI 不对因使用服务而产生的间接、附带或后果性损害承担责任,包括 AI 输出不准确或数据丢失。

8. 服务变更

随着 AI 法规发展,我们可能修改本条款或应用功能以保持合规。变更后继续使用即视为接受更新后的条款。

9. 适用法律

本条款受适用法律管辖,不适用冲突法原则,但您所在司法辖区的强制性消费者保护规定仍适用。

10. 联系我们

支持或法律咨询:aveifaihelp@163.com · 联系我们

Subscription Terms & Cancellation

Information about AVEIF AI VIP memberships, auto-renewal, and how to cancel.

1. Service Overview

AVEIF AI offers VIP membership tiers (Pro, Super, and related plans) that unlock premium AI features and compute credits. Payment is charged to your iTunes / Apple ID account upon confirmation of purchase.

2. Auto-Renewal

Important: Subscriptions automatically renew unless you cancel at least 24 hours before the end of the current billing period. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage or cancel subscriptions in your iPhone Settings.

3. How to Cancel

  1. Open the Settings app on your iPhone
  2. Tap your name at the top (Apple ID)
  3. Tap Subscriptions
  4. Find AVEIF AI in the active list and tap it
  5. Tap Cancel Subscription

If you do not see a Cancel button, the subscription may already be canceled or set to expire. Contact Apple Support for assistance.

4. Refund Policy

We cannot process refunds directly. For refund requests, please visit reportaproblem.apple.com or contact Apple Support.

5. Free Trial

If a free trial is offered, any unused portion is forfeited when you purchase a subscription. To avoid charges, cancel at least 24 hours before the trial ends.

6. Contact Support

Questions about subscriptions? Email aveifaihelp@163.com or visit Contact.

订阅条款与取消

关于 AVEIF AI VIP 会员、自动续订及取消方式的说明。

1. 服务概述

AVEIF AI 提供 VIP 会员等级(Pro、Super 等),解锁高级 AI 功能与算力积分。确认购买后,费用将从您的 iTunes / Apple ID 账户扣除。

2. 自动续订

重要提示:除非在当前计费周期结束前至少 24 小时取消,否则订阅将自动续订。系统会在当前周期结束前 24 小时内向您的账户收取续订费用。您可在 iPhone 设置中管理或取消订阅。

3. 如何取消

  1. 打开 iPhone 上的设置应用
  2. 点击顶部的姓名(Apple ID)
  3. 点击订阅
  4. 在活跃列表中找到 AVEIF AI 并点击
  5. 点击取消订阅

若未看到「取消订阅」按钮,可能已取消或即将到期,请联系 Apple 支持。

4. 退款政策

我们无法直接处理退款。请访问 reportaproblem.apple.com 或联系 Apple 支持。

5. 免费试用

如提供免费试用,购买订阅后未使用的试用部分将作废。为避免扣费,请在试用结束前至少 24 小时取消。

6. 联系支持

订阅相关问题请发送邮件至 aveifaihelp@163.com,或前往联系我们